As a financial services business, you need a reliable IT infrastructure to maintain operational efficiency, streamline asset management, and ensure personal and financial data security. Sereno offers tailored IT support for financial services businesses for better performance, more efficient customer service, and proactive compliance.
H2 Why is IT support for financial companies important?
Financial service businesses rely heavily on IT systems for day-to-day operations, from processing transactions to managing customer accounts. Technical issues cause downtime, which can lead to significant financial losses and damage customer trust.
Working with an experienced IT partner can provide you with peace of mind by ensuring that your IT infrastructure is always up and running and any issues are proactively addressed before they escalate.
Financial institutions handle massive amounts of confidential information, including customer records, account details, and transaction histories. IT support for financial services focuses on protecting this sensitive data from breaches, unauthorised access, and cyber attacks, preserving customer trust and the company’s reputation.
For the same reason, financial services companies must comply with industry regulations that require them to maintain secure and reliable systems. IT services help financial firms ensure regulatory compliance and avoid legal consequences associated with non-compliance.
CTA: We provide reliable IT support for financial services. Get in touch with Sereno to discuss your needs.
H2 How Sereno can help your financial services business
At Sereno, we understand the unique business needs and challenges of the financial services sector. We offer a comprehensive range of IT services to meet your needs and proactively respond to challenges so that you can focus on your business rather than on troubleshooting your IT systems.
Our experts help financial institutions maintain and monitor servers, networks, and hardware. We provide professional assistance with implementing cloud solutions, migrating systems and data to the cloud and managing cloud infrastructure.
Specialists at Sereno can create and maintain databases for customer and transaction records, set up real-time analytics and reporting tools and implement robust disaster recovery and backup solutions.
You can also entrust us to set up, integrate, and configure finance industry-specific software and train employees on how to use it. Our tailored IT support for financial firms involves troubleshooting software and hardware issues, both remotely and on-site if needed.
Effective data protection is a priority task for finance companies — beyond safeguarding their own information, these organisations take responsibility for protecting their customers’ data. We realise how cyber security is important for the financial services industry and make extra effort to protect your business against cyber threats.
We work closely with our clients to develop and implement a robust cyber security strategy, which spans but isn’t limited to using firewalls, antivirus and intrusion detection systems, implementing data encryption and conducting regular vulnerability assessments and penetration testing. This way, we also help financial sector businesses effectively meet PCI DSS, DPA, and FCA regulations.
Finally, we’re here for you if you’re looking for an experienced IT support provider to navigate you through your digital transformation journey. We’ll collaborate with you to devise a future-proof IT strategy, ensuring that your technology investments align with your business goals.
CTA: We help finance professionals make the most of technology. Book your discovery call to find out how we can help.
H2 IT support services we provide
H3 Hardware & software procurement
We can advise you on technology solutions that are fit for purpose for each employee role and connect you with our partners for a faster and more convenient purchase. You can also entrust us with the provision, installation and management of software licensing.
H3 Cloud storage & servers
Our managed IT support services include implementing cloud computing solutions, which is particularly relevant for today’s flexible working environments. We’ll help you migrate your data and operations to the cloud and educate your employees on how to use it.
H3 Office infrastructure & networks
From providing basic office networking services like cabling and patching to implementing firewall network security, VPN, and other secure remote access options, specialists at Sereno have got you covered.
H3 VoIP & telephony
IT support professionals at Sereno can maintain existing phone systems as well as set up, configure and manage modern VoIP solutions, ensuring high call quality, security and compliance with relevant industry standards.
H3 Internet connectivity
Fast and reliable internet connectivity is critical for any business, with the financial services industry being no exception. We help financial institutions install routers, switches and cabling and maintain business-level connectivity and speeds.
H3 Disaster recovery & backup
Our IT support for financial services includes implementing robust disaster recovery and backup solutions to keep your business running and minimise downtime in case of IT system failures or cyber attacks.
H3 Cyber security
Sereno offers comprehensive cyber security services to protect your network, employees, and devices from the risk of cybercrime. We work with industry-leading security vendors and use the best practices to proactively protect your business, help you receive Cyber Essentials certification, and meet compliance requirements.
H3 Outsourced IT support
If you’re a financial service provider looking for a reliable partner to fully manage your IT infrastructure, consider working with Sereno. Our comprehensive outsourced IT support services span everything from regular system maintenance and updates to troubleshooting issues.
CTA: Ready for digital transformation? We know the unique needs and challenges of the financial services industry and can help you switch to a more efficient mode of working.
H2 Why choose Sereno for your financial services IT support?
H3 Reduced monthly IT support fee
Our finance sector clients who invest in cyber security solutions pay a reduced support fee due to potentially fewer issues and minimised risk.
H3 We’ll split the cost of your next IT project
Once you’re onboarded, we’ll suggest a detailed support plan to optimise your IT environment. As this investment benefits us both, we’ll split the labour costs of this project with you.
H3 No long-term commitment
All our IT support partnerships are 30-day rolling for the first year and forever backed by our Partner Experience Guarantee.
H3 We cover 25% of cloud migration cost
The financial industry relies on cloud technology for a flexible and secure environment. If you’re not leveraging cloud solutions, we’ll cover 25% of your migration cost.
CTA: Looking for reliable IT support for finance businesses? Book a discovery call with Sereno and find out how we can help.
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H2 How we work
- Visit our contact page and book a discovery call with Sereno.
- During our discovery session, we’ll discuss your specific requirements and schedule an assessment.
- Our specialists will look into your business and analyse your technology infrastructure.
- Based on this analysis, we’ll provide you with detailed recommendations on how your IT infrastructure can be improved to meet your requirements and give your financial services organisation a competitive edge.
- Once the plan is approved, our experts can start implementing necessary changes and provide training on how to use your IT systems most effectively.
H2 Our Happy Clients
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