Outsourced IT support
Empowering businesses with IT support that’s consistently proactive, refreshingly human, and always in your corner
“If you’re seeking IT support that aligns more closely with your business’s unique needs and future growth plans, outsourcing could be the solution you’re looking for. At Ingenio, we offer fully managed IT support that not only helps you stay ahead of technical challenges but also provides the flexibility to scale as your business evolves.
Our services are designed to be cost-effective, ensuring you get the best value for your investment, while remaining adaptable to your changing requirements. Whether you’re expanding operations, adopting new technologies, or simply need more tailored support, we work with you to provide proactive, customised solutions that grow alongside your business.
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Risk-free, outsourced IT support
Simply fill in your details below, and we’ll get in touch to discuss your requirements.
Benefits of outsourcing
“Expertise & extra resources
Our team of skilled professionals brings years of expertise to the table, offering you access to additional resources and technical knowledge, ensuring your IT systems are always optimised and your business stays ahead of the competition.
Service-level agreements
We provide clear, transparent service-level agreements (SLAs) that outline response times, uptime guarantees, and performance metrics, ensuring you receive the level of service and reliability that aligns with your business needs.
Cost-effective, scalable pricing structure
With our scalable pricing structure, you only pay for what you need, allowing you to scale your IT support efficiently as your business grows, without overextending your budget or compromising on quality.
Increase employee productivity and minimised downtime
By outsourcing your IT support, you can ensure that technical issues are swiftly addressed as and when they arise, minimising disruptions and maximising productivity, so your team can focus on core business activities rather than dealing with time consuming IT challenges.
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Looking to outsource IT support services?
What’s included in our Outsourced IT Support
“When you partner with us as your outsourced IT support provider, you can have peace of mind knowing that we’ll take full responsibility for resolving your technical challenges and act swiftly to fix any issues. We collaborate with your third-party suppliers, such as Sage and Act!, to get your systems up and running without delay.
We’re so confident in the quality of our IT support service desk that if you’re not fully satisfied after 100 days, you’re free to exit the contract, and we’ll assist you in transitioning to another provider.
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“Day-to-day IT support
• Reliable and efficient IT support that resolves issues quickly and effectively
• Extended hours, out-of-hours, or 24/7 support available as needed
• 10-minute response time for urgent requests
• Ongoing updates and proactive communication throughout
• Bookable “”15 minutes with an engineer”” collaborative sessions for personalised support, beyond ticket-based resolutions
• On-site visits available across Brighton and the South East
• Access to Lightbulb, our dedicated IT support platform, where you can book calls, report issues and track progress
• User and leaver management to ensure smooth transitions
• Comprehensive managed cloud services
• Assistance with managing third-party vendors like Sage and Act! for technology-related issues outside our core services
• Hardware procurement on your behalf to ensure you get the right equipment
Proactive management
• Comprehensive 24/7 infrastructure management and network monitoring to ensure consistent service without disruption
• Regular background updates to applications, keeping your systems up-to-date
• Proactive patching of hardware and software to address vulnerabilities
• Maintenance outside of regular hours to ensure devices stay current and secure
• Ongoing data analysis and assessments to identify recurring issues and uncover the root causes
• Remote management tools to enforce best practices and ensure consistency across devices
• Transparent asset and license management to keep your IT infrastructure and costs aligned – all accessible through the Lightbulb support platform
Strategy and planning
• Annual strategic planning sessions to ensure your IT strategy aligns with your business goals, complete with timelines and cost estimates
• Quarterly audits of your IT environment with your dedicated technology advisor to identify areas for improvement
• Strategy sessions focusing on technology recommendations to help grow your business, enhanced cybersecurity measures, and regular reports that provide valuable insights for continuous improvement
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A fully outsourced IT team that fits
“At Ingenio, our people are what truly make us stand out. We believe that our team is the service we deliver—so to us, they are everything. Our service desk team goes above and beyond to consistently exceed expectations, receiving exceptional feedback from clients who recognise their commitment. They are constantly expanding their knowledge, both about the latest technology trends and the specific needs of our clients, ensuring that we always stay ahead of the curve.
More than just technical experts, our team integrates seamlessly with your business, becoming an extension of your own team. Their dedication to continuous improvement ensures that the support we provide is always tailored, proactive and aligned with your goals, helping you succeed in an ever-evolving technology landscape.
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“15 minute rapid response times
All tickets answered within 15 minutes, by a team of experts that’s always at your disposal
20 years of experience
Industry leading, proactive support. The best part? We’ve still got our first ever customer
100 day guarantee
Risk-free support – if you’re not 100% satisfied, simply withdraw from the contract
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Outsourced IT support UK
Why choose Ingenio Technologies as your IT partner?
“Unrivalled support
We pride ourselves on our customer satisfaction. Our friendly and knowledgeable experts consistently provide outstanding service, earning us a 4.9/5 rating on Google and a 97.9% CSAT score.
Goal-driven collaboration
We provide easy-to-book “15 minutes with an engineer” sessions for direct, hands-on support. Unlike traditional ticket-based methods, these collaborative sessions let you connect with our specialists in real time for quick solutions and tailored advice.
Transparent communication
We know how crucial clear and timely communication is for your business. Our proactive team ensures you’re always informed whenever a ticket is submitted, keeping you in the loop and eliminating any uncertainty.
Continuous improvement
We’re committed to continually increasing the value we provide to our clients by actively identifying cost savings and adding more benefits. By regularly evaluating our suppliers and product costs, we ensure that we’re always offering the best solutions at competitive rates, passing on those savings and improvements directly to you.
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Other outsourcing services we offer
“• Managed IT support
Receive unlimited support, vital cyber security and exceptional customer service to ensure your business operates seamlessly.
• Managed cyber security
Proactive protection from evolving cyber threats. Benefit from 24/7 monitoring and state-of-the-art software, all managed by our certified security experts.
• VoIP phone systems
Tailored, secure and reliable communication solutions that grow with your business, offering scalability and flexibility.
• Cyber Essentials certification
Ensure your business stays compliant with comprehensive cyber security solutions designed for your specific needs.
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FAQs
We’re often asked…
“What is outsourced IT support?
Outsourced IT support involves partnering with an external support provider (also known as a managed service provider) to manage and support your IT systems. This support outsourced approach gives you access to a team of experts who deliver tailored solutions to meet your business needs, such as proactive monitoring, helpdesk support, cyber security services, and disaster recovery. By outsourcing, you gain the benefit of latest technologies and a dedicated support team, all while focusing on your core business activities and achieving your primary business objectives.
What is the difference between in-house and outsourced IT support services?
The key difference between in-house and outsourced IT support services lies in the team handling your IT infrastructure. In-house support means you maintain an internal support team that manages everything related to your IT systems, whereas outsourced IT support means partnering with an outsourced it support company who handles everything from technical support to cloud services. Outsourcing provides access to a broader skill set, cost-effective solutions and the flexibility to scale your support as your business grows.
How much does outsourced IT support cost?
The cost of outsourced IT support varies depending on the level of service you need. Many businesses choose support contracts or a fully managed service, where the outsourced it support company offers tailored solutions at a fixed monthly fee. This structure is often more cost-effective than hiring an in-house team, as it covers all aspects of your IT systems, including proactive support, cyber security, proactive monitoring and data backup. The cost can also be influenced by factors such as the size of your business, the complexity of your IT infrastructure and the support contract terms.
What sized businesses are suitable for outsourced IT support?
Outsourced IT support is ideal for businesses of all sizes, but it is particularly beneficial for small to medium-sized businesses that may not have the resources to maintain a dedicated in-house team. Whether you’re a growing startup or an established business looking to optimise your IT infrastructure, a managed service provider offers tailored solutions that fit your business operations and primary business objectives. Even large enterprises can benefit from outsourcing specific services such as proactive monitoring, cyber security and cloud services, providing scalability and business continuity.
How do we choose an outsourced IT company?
If you’re looking to outsource it support, consider the provider’s experience in your industry, range of services, and ability to scale with your business. Ensure they offer proactive IT management, strong cybersecurity and an accessible service desk. Communication is key, so look for a provider that keeps you informed and aligned with your goals. Ultimately, when outsourcing services, the right partner should feel like an extension of your team, delivering reliable support and strategic guidance.
How does the outsourced IT Support process work?
The outsourced IT support process begins with an initial consultation, where support providers conduct a thorough assessment of your IT systems and identifies your business needs. Based on this assessment, a dedicated account manager works with you to create a personalised plan that includes a service desk for day-to-day technical support, as well as proactive support for maintaining business continuity. The provider then monitors your IT infrastructure around the clock, offering helpdesk support and ensuring security through cyber security services. Regular reports and meetings with your technical consultant or support partner ensure that your business stays aligned with the latest technology and continues to grow without interruption.
Why should I consider outsourcing my IT support?
Many businesses rely on IT support outsourcing companies to manage their technical needs efficiently. Working with outsourced IT support companies allows you to focus on your core business while ensuring that your IT systems are overseen by experts. It also provides access to advanced technology and specialised skills without the need for a full-time, in-house IT team. Additionally, outsourcing can often lead to cost savings, improved system performance, and quicker response times for troubleshooting and technical issues.
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