“Hosted VoIP Phone Systems

Fixed-price VoIP telephone systems that enable your team to work anywhere in the world as if you were in the same office.

“At Ingenio Technologies, we understand that your business is unique, and so are your communication needs. That’s why we tailor our VoIP phone services to meet your specific goals, offering a solution that aligns perfectly with the way you work.

As one of the leading VoIP phone system providers in Brighton, Sussex, Surrey and Kent, we help customers enhance their business by reducing costs and taking advantage of the latest VoIP features. With our systems, you can improve collaboration, streamline communication and increase overall business efficiency.
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Contact us

“Ready to discuss your VoIP needs?

Fill in the form below, and one of our team members will contact you to discuss your requirements. With a 99% customer satisfaction rating, we’re here to transform your business with a VoIP system that’s scalable, dependable, and secure. 
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Unified communications

Highlights of our VoIP solutions

“Work anywhere
Make and receive calls from anywhere – be it from home, the office, or any location across the globe. VoIP makes your team more flexible and connected than ever before.
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“Scalable solutions
Whether you’re growing or downsizing, our VoIP systems allow you to easily add or remove phones as your business evolves, ensuring you only pay for what you need.
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“Save money
Cut out expensive phone lines and hardware costs while enjoying affordable, flexible and feature-packed VoIP services. Get over 33 hours of included minutes for calls to UK landlines and mobiles, with no extra charges for most other destinations.
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Advanced VoIP technology

What is a VoIP phone system?

VoIP (Voice over Internet Protocol) is a modern, internet-based technology that replaces traditional telephone systems. It allows businesses to make and receive calls over the internet, offering greater flexibility and cost-efficiency. Hosted VoIP systems store your communication infrastructure in the cloud, providing easy scalability and reliability without the need for complex onsite equipment.

How hosted VoIP phone systems work for businesses

Our hosted VoIP systems work by connecting your business phone system to the internet, enabling high-quality voice calls. Everything is managed off-site, which eliminates the need for expensive hardware and in-house maintenance. Your team can make calls, check voicemail, and access features from anywhere, using any device with internet connectivity.

Benefits of hosted VoIP phone systems

“60-day guarantee
To help you with your decision-making, we offer a 60-day guarantee. If our phone system doesn’t meet your expectations, you can withdraw from the contract at any time, during this period.

Simplified management
Our hosted VoIP systems come with everything you need: handsets, core network access, onsite installation, training and user guides. We take care of the setup so you can focus on running your business.

Happy & productive employees
We ensure that your new VoIP system works smoothly, reducing issues such as dropped calls or lost connections, which can lead to frustration and lost productivity.

Powerful, modern & reliable
VoIP is an established and reliable technology that delivers high-quality, cost-effective communication. Say goodbye to outdated telephone systems and enjoy the benefits of VoIP.

Save on costs
With significant savings on call charges and no need for expensive landlines, VoIP systems help businesses reduce communication costs. Every month, you get 2,000 minutes included for calls to UK landlines and mobiles, with no additional charges for most other locations.
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Features of VoIP Hosted Phone System

“Crystal clear calls
With high-definition audio, your team will enjoy crisp, clear communication every time.

Customisable, advanced features
Tailor your system to your needs with call forwarding, voicemail-to-email, video conferencing and more.

Automatic software updates
Always stay ahead of the curve with the latest features and security enhancements, delivered automatically.

Integrated with business tools
Easily integrate your VoIP system with CRM software, email, and other business tools to streamline workflows.
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Why Choose Ingenio Technologies?

Your new hosted VoIP provider

Exceptional customer service

We’re committed to providing remarkable customer service, which is why we have a 99% customer satisfaction rating. Our team takes ownership of issues and resolves them in a timely, professional manner.

Obsessed with security

Cyber Essentials Plus certified, we prioritise security. We offer tailored solutions to protect your business and clients, with proactive monitoring to ensure your data remains safe.

Fast & reliable VoIP service

We understand the importance of timely communication, which is why we respond to every technical issue within 15 minutes and resolve most problems within an hour.

World class engineers

We employ highly skilled engineers who demonstrate excellent communication skills. Our low staff turnover means you’ll work with experienced professionals who know your business inside out.

TESTIMONIALS

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Read about how we’ve helped businesses like yours achieve more with the latest VoIP and IT solutions. From improving communication to reducing operational costs, our case studies show how we deliver results.

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FAQs

“What is the difference between VoIP and hosted?

VoIP (Voice over Internet Protocol) also known as IP telephony solutions, is the technology that allows phone calls to be made over the internet rather than using traditional telephone lines. It converts voice data into digital packets that can be transmitted via the internet. Essentially, VoIP enables businesses to use the internet for voice communications, which can significantly reduce costs and provide added features like voicemail-to-email, video calls, and call forwarding.
Hosted VoIP, on the other hand, refers to a VoIP system where the infrastructure, including the phone system and server, is hosted off-site, typically in the cloud. This means that all of the maintenance, upgrades, and security are managed remotely by a provider. As a result, businesses don’t need to manage expensive on-site equipment and benefit from a more flexible, scalable system. Hosted VoIP ensures that your system is always up to date, with minimal disruption to your business operations.

How much does hosting VoIP cost? 

The cost of hosting VoIP varies depending on factors such as the number of users, the range of features required, and the size of your business. Typically, VoIP systems are offered on a subscription basis, with charges that cover both the phone service and the cloud infrastructure. Additional costs may apply for extra features, such as video conferencing, call recording or mobile integration.
For a small business with a few users, the cost may be quite affordable, while larger companies with more advanced needs may see higher prices. However, the scalability and flexibility of VoIP mean you only pay for what you use, and the savings on call charges and maintenance compared to traditional phone systems can offset these costs. If you’re looking for VoIP support Brighton, or anywhere in the South East, contact us for a tailored quote, and we’ll help you determine the best plan based on your needs.

What is hosted and non-hosted telephony?

Hosted telephony refers to business telephone systems where the service is hosted off-site, typically in the cloud, and managed remotely by a service provider. This means businesses don’t need to maintain their own hardware or worry about system updates and upgrades. The system is accessed through the internet, and calls are made over a broadband connection. Hosted systems offer flexibility, scalability, and often come with a wide range of features such as call forwarding, voicemail-to-email, and integration with other business tools.
Non-hosted telephony, also known as traditional or on-premise telephony, involves the use of physical equipment (like PBX systems) that are installed and maintained on-site at your business location. These systems require businesses to handle all hardware installation, maintenance, and upgrades themselves, often leading to higher upfront costs and more ongoing responsibilities. Non-hosted systems are typically less flexible and harder to scale as your business grows, which is why many companies are now opting for hosted VoIP solutions.

What should I have for a VoIP phone system?

To set up a VoIP phone system, you’ll need a stable and reliable internet connection, as VoIP calls are transmitted over the internet. Your internet speed should be fast enough to support multiple voice calls simultaneously without impacting call quality. It’s also important to consider your network’s bandwidth, especially if you have a larger team or frequently make international calls.
In terms of hardware, you’ll need VoIP-compatible devices. This can include IP phones, softphones (software-based phones that run on your computer or mobile device), or traditional phones with an adapter. If you’re planning to make video or audio calls through your computer or mobile apps, you may also want to use headsets or microphones to enhance your experience.
Additionally, it’s important to note that the UK’s ISDN network is being phased out, with the switch-off scheduled for 2025. This means that businesses still relying on traditional ISDN (Integrated Services Digital Network) phone lines will need to transition to newer technologies like VoIP. Making the switch now will not only future-proof your communication system but also help you avoid the risks and potential costs associated with outdated technology.
Once you have the necessary hardware, we take care of everything else: installation, setup, and configuration. We’ll ensure that your VoIP system is secure, scalable, and fully aligned with your business needs. Whether you have a single office or a remote workforce, we provide expert support to ensure your transition is seamless and that you can focus on running your business without worrying about technical challenges.

We will have to move to a VoIP business phone system once public switched telephone network gets switched off? 

Yes, all businesses will need to transition to a VoIP (Voice over Internet Protocol) or similar digital telephone system once the Public Switched Telephone Network (PSTN) is switched off. The PSTN switch-off, scheduled to be completed by 2027 and marks the end of copper-based traditional phone lines in favor of digital, internet-based alternatives.

Can we use mobile phones if we get a hosted VoIP phone system with you?

Absolutely! Our telephony VoIP solutions include mobile integration, allowing employees to access desk phone features on their mobile phone. This enables seamless communication, whether your team are in the office or working remotely.

Do you offer training to make sure my team know how to use the new system?

We do! Once we’ve got you up and running with your new telephony VoIP system – we’ll make sure your team are comfortable with the new VoIP system. We’ll show them how to make and receive phone calls, from the desk phone as well as any mobile devices they might be using. We’ll also talk you through the advanced features to make sure the system is fully customised to your business set up.

Do we need to have a high speed internet connection to run a VoIP service?

Yes, you need a high-speed internet connection to run a VoIP phone system effectively, but the bandwidth requirements are not as demanding as you might expect. The minimum recommended speed for VoIP is typically between 90-100 kbps per phone line for both upload and download.”
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