Sereno provides a comprehensive suite of IT support services in Shoreditch to help local businesses stay efficient and secure.
- Local IT support that feels like an extension of your team
- Fully managed & co-managed support
- Trusted by 75+ growing businesses
- 75% of issues resolved remotely in minutes
- Built-in cyber security, backups, and compliance
- Proactive approach & fast response time
- Transparent pricing with no hidden fees
H2 IT Support Services We Provide
H3 Microsoft 365 & Google Workspace
Sereno helps businesses in Shoreditch get the most out of Microsoft 365 and Google Workspace. We can help you select and set up the right suite, train your staff to use email, file sharing, calendars, and collaboration apps, configure email accounts and permissions, and more. We also make sure you’re using the right licences, so you’re not overpaying or missing key features.
H3 Cloud services
Modern cloud solutions offer indisputable advantages to businesses of all sizes, providing safe storage and accessibility of data, which is especially true for remote and hybrid working setups. Sereno can assist you with setting up storage and databases on a cloud platform, migrating your existing data and applications, and implementing disaster recovery and data security measures.
H3 Cyber security
Our IT support services come with built-in cyber security. We help businesses follow recommended best practices to stay secure and avoid common risks. The Sereno experts carry out regular security assessments and implement firewalls, encryption, multi-factor authentication, and real-time monitoring to safeguard businesses against cyber threats.
H3 Disaster recovery & backup solutions
Sereno provides businesses in Shoreditch with reliable disaster recovery and backup solutions. With our service, you can rest assured that all your critical data remains accessible, recoverable, and secure whatever happens, be it a system failure, a physical disaster, or a cyber attack.
H3 Internet connectivity
We specialise in business-grade internet connectivity with the speed and stability your team needs to work efficiently. Our team can advise you on internet solutions that best match your business needs and budget. We install, configure, maintain, and support internet infrastructure, making sure everyone stays connected.
H3 VoIP & telephony
Our team helps businesses in Shoreditch ensure seamless communication by offering comprehensive VoIP and telephony solutions tailored to their needs. Our specialists provide expert assistance with setting up, supporting, and maintaining phone systems and VoIP infrastructure.
H3 Hardware & software procurement
Selecting the right technology for your business is an important decision, and it makes sense to rely on specialists for it. Sereno offers expert procurement services, sourcing high-quality hardware and software that align with your unique IT needs, managing everything from procurement to delivery.
H3 Infrastructure & networks
We help set up and maintain reliable office networks, handling switches, cabling, patching, firewalls, and everything in between. For teams working remotely, we offer VPNs and other secure remote access options so your staff can connect safely from anywhere without compromising your systems.
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H2 Our Technicians Delivering IT Support in Various Industries
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H2 Why Choose Us
H3 Comprehensive IT support
Our company provides an end-to-end range of IT support services in London, spanning hardware and software procurement, infrastructure setup, VoIP and telephony, cyber security, cloud services, disaster recovery, and more. We help businesses stay secure and efficient so they can focus on what matters most – reaching their business goals.
H3 Cross-industry expertise
Sereno serves small and medium-sized businesses across a range of industries, such as media, insurance, real estate, financial services, manufacturing, construction, and others. Our services are tailored to the specific demands of each sector to ensure smooth operations and maximum productivity.
H3 Local presence
We are a London-based company located within easy reach of Shoreditch High Street, Liverpool Street, and Old Street stations. We typically resolve 90% of issues remotely within an hour; however, if an on-site visit is needed, you can rest assured knowing your support team is nearby.
H3 Focus on security
Sereno provides reliable cyber security solutions, including regular audits, firewalls, encryption, multi-factor authentication, real-time monitoring, and more. We are proud to hold a Cyber Essentials Plus (CE+) certification, a UK government-backed certification that demonstrates our strong cyber security policies and procedures.
H3 Proactive approach
At Sereno, we take a proactive approach to IT support, identifying and addressing potential issues before they escalate into major problems that disrupt your operations and cause downtime. This allows your employees to stay focused on their work instead of dealing with unexpected technical setbacks.
H3 Flexible & scalable partnership
We offer both fully managed and co-managed IT support so you can choose what better aligns with your needs. Trusted by more than 75 medium-sized and small businesses across London, we tailor our services to grow with you. Our flexible approach means you only pay for the level of support you actually need.
H3 We go beyond traditional SLAs
Instead of just relying on SLAs, we focus on how you actually experience our service. After every interaction, we collect real feedback from you and your team to calculate a Partner Experience score (PX). If this score drops below 95%, we work with you to make a custom plan to improve. And if we can’t raise the score above 95%, you’re free to end the partnership.
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H2 FAQs
H3 What types of IT support do you provide?
We offer fully managed and co-managed IT support services in Shoreditch. With fully managed support, we oversee your entire IT environment. Co-managed support, on the other hand, involves working alongside your in-house team.
H3 How long does it take, on average, to resolve IT issues?
It depends on the issue. Minor issues, like resetting a password or reconnecting to a printer, can be sorted in a matter of minutes. Others take a bit more time, especially if we’re dealing with network interruptions or hardware failures. In some cases, resolution might take a few hours or longer if replacement parts are involved.
H3 Do you offer ongoing remote support?
Yes, we offer ongoing remote support. Our support team can fix 90% of IT issues remotely in less than an hour, without needing to be on-site.