Clear, fixed monthly IT support pricing for London businesses
Looking for IT support pricing in London and wondering what your business should expect to pay?
At Sereno, we keep IT support pricing simple, transparent and tailored to your business. Instead of vague packages or hidden extras, we give you a clear monthly cost based on your team size, devices, office setup, security needs and the level of support you require.
Whether you are switching from an underperforming IT provider, moving away from ad-hoc support, or looking for a proactive IT partner as your business grows, we will help you understand exactly what is included, what affects the price, and what your monthly investment will look like.
Get a personalised IT support quote within 1 hour.
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- Fixed per-employee monthly pricing
- Unlimited IT support options
- Fully managed and co-managed support
- No long first-year lock-in
- Transparent pricing before onboarding begins
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Get your personalised IT support quote
Answer a few quick questions and we will help you understand what your monthly IT support cost could look like.
Step 1: About your business
Full name
[Text field]
Work email
[Text field]
Phone
[UK authenticated phone field]
Company name
[Text field]
Number of employees
[Dropdown]
Step 2: Your IT setup
What do you need help with?
[Multi-select]
- Fully managed IT support
- Co-managed IT support
- Cyber security
- IT projects
- IT consultancy
- Not sure yet
Environment
[Single select]
- Microsoft 365
- Google Workspace
- Hybrid
Devices
[Single select]
- Windows
- Mac
- Mix of both
Who handles your IT today?
[Single select]
- Outsourced IT partner
- Internal IT team
Anything you want us to know about your current IT setup?
[Optional text box]
Placeholder:
Tell us about any current IT issues, upcoming changes, security concerns, or what you are hoping to improve.
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No pressure. We will simply help you understand what level of support fits your business.
How your IT support pricing is worked out
Your IT support pricing is built around how your business works today, and what level of ownership you want from Sereno as your IT support company.
A 10-person business still needs proper IT support, clear processes and reliable ownership. Your team needs to know who to contact, how issues are handled, how devices are managed and how your systems stay secure.
A 50-person SME planning to grow to 100 people in the next year may need the same strong foundations, plus more structure around onboarding and offboarding, access management, device standards, cyber security, disaster recovery, IT projects and regular strategic guidance.
Both businesses deserve proper support. They simply need a plan shaped around their size, setup and stage of growth.
Your quote will usually be shaped around:
- Your number of employees
- Your current IT setup
- Whether your team uses Windows, Mac, or both
- Whether you use Microsoft 365, Google Workspace, or both
- How much day-to-day support your team needs
- Whether you need fully managed or co-managed IT support
- Your cyber security requirements
- Whether onsite support is useful for your business
- Any one-off project needs
We will help you understand what is included, what is optional and what would be excessive for your current stage.
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Fixed monthly IT support you can budget for
With Sereno, your plan can include unlimited IT support for a fixed per-employee monthly price.
This makes your IT costs clear, easy to budget and simple to scale as your team grows.
You do not pay for onsite IT support you may not use. If onsite support, projects, cyber security improvements or one-off work are needed, we will agree that with you upfront.
No confusing packages.
No hidden surprises.
No paying for services that do not make sense for your business.
What your IT support plan can include
Your IT support plan can be built around what your business needs now, with the flexibility to add more as your requirements change.
Depending on your setup, your plan can include:
- Unlimited day-to-day IT support
- Fully managed IT support
- Co-managed IT support
- Microsoft 365 support
- Google Workspace support
- Windows and Mac support
- User onboarding and offboarding
- Device setup and management
- Cyber security support
- Disaster recovery planning
- IT projects
- IT consultancy and advice
- Onsite support when needed
We will explain what makes sense for your business, what can be added later and what you do not need to pay for right now.
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Link target: #quote-form
Fully managed or co-managed IT support
You may want Sereno to take full ownership of your IT support, users, devices, systems and ongoing improvements.
Or you may already have someone handling part of your IT and need co-managed support alongside them.
Either way, we will shape your plan around the role you want us to play.
Fully managed IT support may be right if:
- You want Sereno to take ownership of day-to-day IT support
- You want clearer processes for users, devices and systems
- You need a proactive IT partner, not just reactive fixes
- You want regular guidance on security, improvements and planning
Co-managed IT support may be right if:
- You already have an internal IT person or team
- You need extra support for users, projects or cyber security
- You want specialist help without replacing your internal team
- You need support with disaster recovery, consultancy or specific improvements
If you are not sure which option is right, the quote process will help you understand the best fit.
Switching from another IT support provider?
You may be comparing IT support pricing because your current provider is no longer working for you.
Maybe response times are slow. Maybe communication is poor. Maybe the same issues keep coming back. Or maybe your business has grown, but your IT support has not grown with it.
When you request a quote from Sereno, we will help you understand what a better support setup could look like.
We can look at where you are now, what is not working and what your business needs from a more proactive IT support company.
If you decide to move forward, we can also help manage the transition from your current provider.
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Flexible partnership, without a long first-year lock-in
We want you to feel confident before committing long term.
That is why Sereno offers a 30-day rolling partnership in the first year, so you are not locked into a long contract before you know we are the right fit.
You get the support, structure and ownership your business needs, with the flexibility to make sure the partnership works for you.
What happens after you request a quote?
1. You tell us about your business
Fill in the short form with a few details about your team size, current setup and what you need help with.
2. An IT advisor reviews your enquiry
We look at your team size, systems, devices, current support setup and the type of help you are looking for.
This helps us understand whether you need fully managed IT support, co-managed support, cyber security, disaster recovery, one-off projects, or a mix of services.
3. We come back to you within 1 hour
One of our IT advisors will contact you to talk through your options, explain what good IT support should look like for your business, and give you clear pricing based on your needs.
4. You understand what your plan could include
We will explain what is included, what is optional and what may be excessive for your current stage.
You will get a clear view of the monthly cost and the level of support Sereno recommends.
5. You decide if it feels right
There is no pressure. You get the information you need to decide whether Sereno is the right IT support partner for your business.
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What businesses say about working with Sereno
Use this section for 2 to 3 short client reviews. Keep them focused on trust, responsiveness, communication, ownership and confidence.
Get your personalised IT support quote
Want to understand what IT support would cost for your London business?
Answer a few quick questions and we will send you a clear, no-obligation quote within 1 hour.
You will know:
- What your monthly IT support cost could look like
- What is included in your support plan
- What affects your pricing
- What we recommend for your business
- What would be optional or excessive for your current stage
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FAQs about IT support pricing in London
How is your IT support pricing worked out?
Your pricing is based on your team size, setup, support needs and the level of ownership you want from Sereno as your IT support company.
Do I have to pay for onsite IT support?
No. You do not pay for onsite IT support you may not use. Your plan is shaped around how your team actually works.
Is your pricing fixed monthly?
Yes. Your plan can include unlimited IT support for a fixed per-employee monthly price, making costs clear, easy to budget and simple to scale.
Do you offer fully managed IT support?
Yes. We can provide fully managed IT support where Sereno takes ownership of your day-to-day support, users, devices, systems and ongoing IT improvements.
Do you offer co-managed IT support?
Yes. If you already have someone looking after part of your IT, we can provide co-managed support alongside them. This can include day-to-day support, cyber security, projects, disaster recovery or consultancy.
Can cyber security be included?
Yes. Your plan can include cyber security support depending on your business needs. We will help you understand what is sensible for your current stage.
Can I add projects or consultancy later?
Yes. Your plan can include flexible options for IT projects, disaster recovery and consultancy. Any additional services or one-off work will be agreed upfront.
Will I know what is included before onboarding begins?
Yes. We have transparent pricing conversations before onboarding begins, so you understand what is included, what is optional and what would be excessive for your business right now.
Am I locked into a long contract?
No. Sereno offers a 30-day rolling partnership in the first year, so you are not locked into a long contract.
Is Sereno right for small businesses?
Yes. Sereno works well with growing SMEs of around 10 to 120 employees that want reliable, proactive IT support and clear ownership.
If you only need occasional one-off help or ad-hoc troubleshooting, we may not be the right fit.