Is your business struggling to keep up with the ever-increasing demands of technology? Let Sereno IT take the burden off your hands with fully managed IT services, all in one place.
We are a managed IT support London provider committed to enabling our clients to operate like companies with an internal IT department, but at a fraction of the cost. Get expert advice, access to the best pricing, installation support, and reliable ongoing management. Check out our limited and exclusive offer.
MANAGED IT SERVICES LONDON
Fully Managed IT Services, All In One Place.
Modern businesses need more than the traditional IT Support helpdesk — they need a trusted partner to support their business strategy.
It’s likely that your business uses an ever-expanding collection of software, applications, connectivity services, cloud services, etc.
Choosing, implementing, connecting, and managing these requires industry knowledge, technical expertise, and tools, and takes management time.
For many small and medium-sized businesses, having full-time staff for these roles isn’t cost-effective, so it becomes a secondary burden for other staff, limiting the business’s development.
This is why businesses turn to Sereno IT for fully managed London IT support services, all in one place.
Operate the same way companies with an internal IT department and IT manager would, at a fraction of the price.
Have all your IT services managed under one roof by a trusted knowledgeable technology partner. We’ll help you minimise downtime by proactively monitoring your systems, catching issues early, and keeping everything running smoothly behind the scenes.
Get advice on the best services available, access to the best IT support pricing, support with installation, and reliable ongoing management. Sereno can provide and support all the IT services required by a modern business.
Productivity tools
Hardware & software procurement
MANAGED IT SUPPORT SERVICES LONDON
Benefits of working with a managed IT service provider
Reduced costs
Hiring and managing an internal IT team requires substantial costs, which include salary, benefits, training, and overhead expenses such as office space, equipment, software licences, and ongoing professional development. On the other hand, partnering with the right MSP helps businesses keep their IT systems up and running without the extra costs associated with maintaining in-house personnel.
Enhanced efficiency
Robust service desk support provided by managed IT service companies goes a long way towards upskilling your employees. As a result, they become more confident using the systems and able to troubleshoot basic tech issues without relying on the service desk. Moreover, IT managed services usually include staff training on using specific software or equipment, leading to greater efficiency of your employees and improved end-user experience.
Improved productivity
Managed IT support services are tailored to ensure business continuity. By working with a managed services provider, businesses have their IT issues promptly addressed, which ultimately leads to minimal downtime and greater productivity. In addition, managed providers typically take a proactive approach to IT infrastructure management, preventing potential issues before they arise and thus minimising disruptions.
Stronger cyber security
Today, cyber security comes as part of most IT managed services. With cyber threats becoming more frequent and more sophisticated, effective cyber security measures are more than critical. Managed IT support service companies have the necessary resources to implement robust security measures, such as firewalls, encryption, threat detection, and regular vulnerability assessments to keep your business safe.
Access to broad expertise
Working with a managed IT support company provides businesses with varied expertise and skills needed to quickly resolve issues of any complexity. A typical IT managed services provider has specialist knowledge in various areas of IT support, which would be costly to achieve with an in-house IT support team.
Scalability
One of the biggest advantages of working with a managed provider is the ease of scaling your IT operations and support as your business grows. Whether you’re hiring new staff, opening a new office, or rolling out new software, your IT infrastructure needs to grow with you. Managed providers can quickly adjust your services to match changing needs without the delays, guesswork, or costs that come with doing it all in-house.
Our Happy Clients
Looking For Outsourced Managed IT Company London?
Looking for quick, reliable and expert managed IT services in London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.
MANAGED IT SUPPORT SERVICES LONDON
IT Services we can manage for you
Many Outsourced Managed IT support companies target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.
Here at Sereno, our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.
We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.
If you’re still unhappy we remove any contractual commitments you have, simple as that.
Microsoft 365 & Google Workspace
- Use the correct licensing at the right price
- Ensure your staff get full use of the tools available to them
- Provide your staff with day-to-day support and training
- Remove the admin burden, creating new email accounts, folders & permissions.
Cyber Security
- Meet recommended best practices to keep your business secure
- Advice on the best security services in the market.
- Benefit from packages and reduced pricing
- Managed and reported on to always ensure complete security
- Proactive monitoring to address any security concerns
Disaster Recovery & Backup Services
- Multiple solutions to meet all business requirements and budgets
- Reliable and monitored backup solutions providing secure recovery of all business data
- Full disaster recovery failover solutions to keep your business running no matter what
- Full reporting and monitoring for peace of mind
Internet Connectivity
- Business level connectivity and speeds
- Priority service to ensure a reliable service
- Installation and ongoing support
- Secure Wireless across the whole office
VoIP and Telephony
- Multiple VoIP solutions to meet your business requirements
- Mobile & desktops applications, call recording & reporting
- Support for your existing phone system
Hardware & software procurement
- Advice on devices that are fit for purpose for all employee roles
- Bespoke ‘device stacks’ created for quick order through our Partner Portal
- Software licensing provided, installed, and managed
Office infrastructure and networks
- Office networking services – Switches, cabling, patching
- Firewall network security and defence
- VPN and other secure remote access options
Cloud storage and Servers
- Office networking services – Switches, cabling, patching
- Firewall network security and defence
- VPN and other secure remote access options
MANAGED MICROSOFT 365 SERVICES
Microsoft 365 Services
Microsoft 365 is the backbone of most businesses, offering a cloud-based platform that goes beyond just email and Word. It’s a full productivity suite that can meet all your collaboration, communication, and security needs.
With a range of applications and features to choose from, Microsoft 365 provides flexibility to fit your company and each employee’s role.
However, managing such a huge platform can be challenging, which is where Sereno steps in to support you.
We help you understand the full potential of your Microsoft investment, ensure the correct licences are in use, apply best practices, and implement security controls.
With our IT managed support services, you can get your staff working again quickly and improve productivity through new technology.
MANAGED GOOGLE WORKSPACE
Google Workspace Services
Google Workspace offers cloud-based business applications and collaboration tools that businesses can rely on as an alternative solution to Microsoft.
It provides a full range of communication, collaboration, and security offerings that make up daily operations for many businesses.
With different packages to choose from, you can easily select the applications and features that fit your company and each employee’s role. Google Workspace includes Mail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and many other applications, features, and security services on top.
Effective management of the platform requires removing administration around licence management, new account creation, integrations, permission, and security settings. Sereno can effectively and reliably manage Google Workspace for you, helping you get the full value of your Google investment and remove the burden of effective management of this huge platform.
Get the most out of Microsoft 365 for your business
Looking for a way to optimise your Microsoft licences and save money? Look no further! The team at our managed IT services company is offering a free audit and consultation to help you make the most of your licences and ensure you’re not overpaying.
Why Businesses Turn To Sereno Managed IT
Promptly resolving your IT issues, improving your productivity, maintaining business continuity, and reducing your costs are our top priorities. That, however, should be a given! At Sereno Managed IT Services, we go a step further to always ensure a win for our partners.
No long term commitment
We understand that choosing a new Managed IT support services provider in London is a difficult decision that requires trust. Therefore, all business IT support partnerships are 30-day rolling for the first 12 months and forever backed by our Partner Experience Guarantee.
We’ll cover 25% of cloud migration cost
The modern workplace relies on cloud technology for successful, flexible and secure working. If you’re not benefiting from cloud computing, we’ll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.
You invest, we invest
Benefit from reduced monthly fees after you invest in your London Managed cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.
Customer-first approach
Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.
Looking for reliable managed IT services in London? Get in touch with us.
SERENO LEARNING HUB
Buyer Guide to Managed IT Services in 2023
We understand how overwhelming it can be to choose the right provider, which is why we’ve compiled all the factors you need to consider into one easy-to-follow guide.
From assessing data security measures to evaluating professional services and contract flexibility, we provide expert guidance and insider tips to help you make an informed decision.
- Overview of IT service provider selection process.
- Select managed service providers with the right staff, maintenance, and support.
- Assess data security, services, billing and contract flexibility.
MANAGED CYBER SECURITY
Cyber Security
With the rise in cyber-attacks, cyber security has become a top priority for businesses of all sizes. However, understanding the threats and finding the right service and vendor can be overwhelming.
Small to medium-sized businesses may not have the time or expertise to manage this themselves. As a leading managed IT service provider, Sereno aims to make protecting your business simple and stress-free. We offer small business IT support services to allow you to focus on your business while we keep a close eye on its security.
By assessing your entire IT environment against security best practices, we can identify areas of risk, introduce you to available measures and services, and help you make an informed decision.
Our flexible Cyber Security Packages cover devices, email, and employees, and we manage, maintain, and report on all services and controls. With our managed IT support company, you never have to worry about cyber security again.
MANAGED BACKUP SOLUTIONS
Disaster Recovery and Backup Solutions
In today’s business world, a company’s data is its lifeline. Thus, having a reliable backup of all company data is crucial, whether using in-house servers or the cloud.
An effective backup and disaster recovery solution can ensure that all data is accessible, recoverable and secure at all times. This solution isn’t just about having a copy of data available but also considering how that data can be recovered, in what format and how fast.
We assist clients in choosing the right backup and disaster recovery solutions to fit their business needs and budgets, removing the “what if” scenario.
Our friendly professional team offers reporting, maintenance, and support to ensure clarity and peace of mind in any situation.
MANAGED CLOUD STORAGE
Cloud Storage & Servers
Despite the rise of SaaS applications and cloud productivity tools, many companies still require servers to host specific applications and systems. Hosting servers in public or private cloud environments can reduce operating costs, minimise the risk of failure, and improve uptime.
We offer and maintain both public and private cloud environments. Public cloud offerings through third-party providers like Microsoft Azure or AWS provide the resources you need without owning any hardware or software. Private clouds can be hosted on-site or through a provider’s data centre, offering a highly customizable environment for tighter governance and compliance.
The team at our IT support company can manage the entire process, from design and delivery to ongoing monitoring and management of your cloud infrastructure, so you can focus on your business operations.
Free Consultation With An Independent IT Expert
Are you experiencing any issues or uncertainties with your IT environment? Our team can help answer your questions and alleviate any concerns you may have about your IT environment, all free of charge.
MANAGED TELEPHONY
VoIP and Telephony
A Hosted VoIP system is a cost-effective and flexible alternative to traditional phone systems that offers all the functionality your business needs.
With the rise of flexible and remote working, cloud phone solutions are becoming increasingly popular as they allow companies to maintain a professional phone system without compromising on flexibility.
We offer a range of hosted phone solutions to meet the needs and budgets of any size business. Cloud phone systems eliminate the need for hardware or offices, providing desktop or mobile applications that still offer all business functions, such as voicemail, menu systems, call groups, call statistics, and conferencing.
Experienced specialists at our managed IT service company provide procurement, installation, maintenance, billing, and support, making it a hassle-free process for you.
MANAGED CONNECTIVITY
Internet Connectivity
In today’s digital age, a reliable internet connection is crucial to the success of any business. With the increasing use of cloud systems and flexible working, the demand for better speeds and broader coverage is only going up.
However, navigating the different internet line types, providers, and offerings can be a daunting task. That’s where you need a reliable and efficient managed IT services provider like Sereno.
We work with our partners to identify their internet requirements and find the best service at the best price from trusted providers.
Our team instals, maintains, and fully supports these lines, ensuring you get the most reliable service possible. We also conduct wireless audits to guarantee optimal coverage throughout the entire office.
MANAGED INFRASTRUCTURE
Infrastructure & Networks
A reliable and secure network infrastructure is crucial for any business. Your internet connectivity, wireless, local network, server access, and remote access all depend on it.
Our IT company can help you improve your current network or set up a new office environment. With years of experience supporting hundreds of different networks, we are in the best position to advise you on the most reliable and secure infrastructure. Our vendor-agnostic approach ensures we guide you on the best equipment to meet your needs.
We can advise, procure, install, maintain, and support all your Firewalls, network switch, cabling, VPN, and Wi-Fi needs. Leave the hassle to us and focus on growing your business.
MANAGED PROCUREMENT
Hardware/Software Procurement
Choosing the right hardware for your team can be a daunting and costly decision. Technical specs like processing power, memory, and ports are just the tip of the iceberg.
Finding a reliable supplier at the best price takes time and can be expensive if you get it wrong. But worry not! With years of experience delivering managed procurement services, our expert team can help you find the most cost-effective solutions that meet your requirements. We have reliable vendors to purchase from and can handle everything from procurement to delivery. We can even create customised buttons for you in our Partner Portal, where you can order your chosen hardware and software at a pre-agreed price with just one click.
Let us take the hassle out of hardware procurement.
Partnered with the best
Frequently asked questions
What is an IT managed service provider?
An IT managed service provider (MSP) is a third-party company that manages a customer’s IT infrastructure. Most typically, a managed services provider and the customer are bound by a contract with a service levels agreement.
The services usually include 24/7 monitoring and support, network management, cyber security, data management, software and hardware procurement, installation, configuration, and maintenance, cloud services management, IT strategy, disaster recovery, user training and support, or any other services needed to meet a customer’s specific needs and business requirements.
How to choose the right managed service provider?
Choosing the right IT support managed service provider is critical for ensuring that your IT infrastructure is properly maintained. Here are some steps to consider when looking for an ideal IT partner:
- Start by determining what specific IT functions you need help with, such as network management, cybersecurity, cloud services, etc.
- Shortlist IT managed services support providers that have the technical skills and certifications needed to manage your IT environment. It’s also a good idea to look among companies with experience in your industry.
- Make sure your shortlisted providers offer a full range of IT support managed services that cover all your needs. In addition, consider choosing an IT managed services company that offers tailored solutions and targeted support in specific areas rather than a one-size-fits-all approach.
- Choose among managed IT services support providers that offer robust security services and follow a proactive approach.
- Review your candidates’ service level agreements to check whether they meet your expectations for response times and uptime guarantees.
- Explore reviews and client testimonials.
- Consider partnering with a company located nearby so that they can provide faster on-site support if needed, i.e., if you’re a London business, look among managed IT services in London.
What are the benefits of working with a managed provider?
Hiring an IT managed support provider offers several benefits, which include access to specialised expertise, enhanced cyber security, cost effectiveness, scalability, and greater business productivity.
What is the difference between IT support and managed services?
While IT support and managed services are related terms, they refer to different services. IT support can be in-house or outsourced and generally focuses on addressing specific issues as they occur. On the other hand, managed services are delivered by an external provider and include ongoing monitoring, maintenance, and strategic planning to prevent issues before they arise.
- Use the correct licensing at the right price
- Ensure your staff get full use of the tools available to them
- Provide your staff with day-to-day support and training
- Remove the admin burden, creating new email accounts, folders & permissions.
Why do you need managed IT services?
Managed IT services allow you to focus on your business growth without the hassle of dealing with tech issues on your own. Instead of waiting for something to break and then calling for help, you get ongoing support, monitoring, and maintenance to prevent problems before they happen. A managed IT partner saves you time, cuts down on unexpected costs, and gives you access to a team of experts who make sure your systems are secure, up to date, and ready to grow with your business.